Live Conversions conducts live chats on behalf of its customers. These chats are initiated by prospects from customer’s website and are conducted on Live Conversions software platform by Live Conversions human chat agents. As a result Live Conversions processes and stores information collected during chat sessions.

To ensure the privacy and security of this data Live Conversions uses the following technologies and methodologies:

  • Encryption via SSL
  • Secured lead delivery via links back to a secure portal
  • DDoS mitigation services
  • Intrusion detection services
  • Web application firewall
  • Rate limiting for suspicious activity
  • Enterprise-class SSL certificates
  • Application level encryption for contact data
  • Limiting access to backend production system to a handful of employees.

Disclosure of Customer Service Data
Live Conversions only discloses data to third parties where disclosure is necessary to provide the services or as required to respond to lawful requests from public authorities.

Access Management
Live Conversions provides an advanced set of access and encryption features to help customers effectively protect their information. We do not access or use customer content for any purpose other than providing, maintaining and improving the Live Conversions services and as otherwise required by law.

What is Service Data?
Service Data is any information, including personal data, which is stored in or transmitted via the Live Conversions services, by, or on behalf of, our customers and their end-users.

Who owns and controls Service Data?
From a privacy perspective, the customer is the controller of Service Data, and Live Conversions is a processor. This means that throughout the time that a customer subscribes to services with Live Conversions, the customer retains ownership of and control over Service Data in its account.

Who are Live Conversions' sub-processors?
Live Conversions maintains an up-to-date list of the names and locations of all sub-processors used for hosting or other processing of Service Data, which can be found here. The list also may be obtained by contacting chat@liveconversions.com

How does Live Conversions use Service Data?
We use Service Data to operate and improve our services, help customers access and use the services, respond to customer inquiries, and send communication related to the services.

What steps does Live Conversions take to secure Service Data?

Live Conversions prioritizes data security and combines enterprise-class security features with comprehensive audits of our applications, systems, and networks to ensure customer and business data is always protected.

Where will Service Data be stored?
Live Conversions has data centers located at Rackspace in their Chicago, Illinois data center.

How does Live Conversions Respond to Information Requests
Live Conversions recognizes that privacy and data security issues are top priorities for customers.

Live Conversions does not disclose Service Data except as necessary to provide its services to its customers and comply with the law as detailed in our Privacy Policy.

How does Live Conversions respond to legal requests for Service Data?
In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may disclose personal data to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information with relevant law enforcement agencies or public authorities if we believe same to be necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our customer agreements, or as otherwise required by law.

Live Conversions approach has long been anchored with a strong commitment to privacy, security, compliance and transparency. This approach includes supporting our customers’ compliance with EU data protection requirements, including those set out in the General Data Protection Regulation (“GDPR”), which becomes enforceable on May 25, 2018.

If a company collects, transmits, hosts or analyzes personal data of EU citizens, GDPR requires the company to use third-party data processors who guarantee their ability to implement the technical and organizational requirements of the GDPR.

Live Conversions GDPR Product Readiness
The General Data Protection Regulation (GDPR), which goes into effect on May 25, 2018, provides data subjects with an array of privacy rights, which provide individuals with greater transparency into and control over uses of their personal information. r: